FAQ

How many items can I exchange?

You can exchange five items each month with our Elite membership. On our free plan, you can exchange one item each month.

What does my rating mean?
Your rating is based on reviews from your fellow users! Every time you exchange an item users can review you from 1 - 5 stars based on; description accuracy, speedy delivery and the overall experience. They can also write a brief review of their experience with you!
Why does my rating matter?

It matters for two reasons: 1. Our community is based on an element of trust, the higher your rating the more reliable you are seen to be as a user. 2. Users with a solid 4.5 rating and above for a 3 month period will be invited to exclusive events hosted by The Dress Change click here to see events we have hosted in the past.

How do I post an item?

We recommend using the Royal Mail Signed For service either 1st or 2nd Class. The tracking number will be provided, please enter this as directed once you update the status to 'sent' on your exchange. 

Can I return an item?
Unfortunately we cannot offer returns as all exchanges are final. However if you are unhappy with what you receive please be sure to leave feedback for that exchange and get in contact with us here
Have a question we haven't answered?

Drop an email to support hello@thedresschange.com and we will get in touch with you regarding your query